Come gestire un team di operatori in un chatbot di supporto clienti

One of the most common uses of a chatbot is support. We know: you’ve spent countless hours honing the perfect artificial assistant that tries to understand your user’s problems and solve them. Still, sometimes, a user likes to talk to a human being, or your NLP does not yet manage a specific problem. In a situation where a human being is required to engage the user directly, most tools fall short. You usually end up with something that can create an exceptional …

Read MoreCome gestire un team di operatori in un chatbot di supporto clienti

LEZIONE #7: creare conversazioni dinamiche con lo split-test

Now that we’ve learned how to manage our chatbot flow through Variables and Xenioo’s Natural Language Processing engine, in this lesson we will move forward to learn a different way to manipulate our chatbot conversation: random split-testing. You can follow our lesson directly from the video below. At the end of the post you will find a Xenioo bot file that simply restores the example bot into your account for playback and testing. Let’s start! Splitting the conversation path During marketing …

Read MoreLEZIONE #7: creare conversazioni dinamiche con lo split-test